We all know sentiment analysis is useful for customer feedback. We know it’s important for social media monitoring, and customer experience management. We know it can be used for market research, and survey coding, and all the usual big business use cases that deal with lots of text and need it analyzed fast.
What I’m curious about, and what’s surprised me most in the years I’ve been working with this technology, are the unusual applications most people don’t even think about.
Here are three of the coolest use cases I’ve come across in the last year.